FAQ

Frequently Asked Questions

What's the story on the Aloha Disc 1 technical glitch we're hearing about for PAL discs distributed outside North America?

Message from BMG:

There is a glitch in the DVD in countries which use the PAL format. The segment is 17 minutes of footage where the crowd is waiting for Elvis to arrive by helicopter. At exactly 4:59 there is an "end code" which causes the picture to jump to the next Chapter (Rehearsal Concert). This is the glitch on the DVD.

All of the footage is actually there. You can see it by hitting the "skip" button on your remote at 4:58 and that will make the program jump over the "end code" and allow the arrival footage to continue. At the end of the 17 minutes you must return to the main menu to proceed with Chapter 2.

Please note at 4:59 where the glitch occurs, Elvis has not arrived yet. The shot is actually of a lamp post. If you follow this procedure you will not miss any Elvis footage!

We apologize for any inconvenience.

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