Below are answers to some of our most frequently asked questions about touring Graceland:
What do I do if I need to cancel or make changes to an existing reservation?
To make any changes to your existing reservation, please call 1-901-332-3322 or 1-800-238-2000 or email email@example.com
To cancel a tour reservation, we need a 24 hour notice in order to refund the price of your ticket. The $4.95 processing fee is non-refundable. Please call us at contact us at 1-901-332-3322 or 1-800-238-2000 to cancel your existing reservation.
Do you offer the tours in different languages?
The Graceland Mansion Tour is an audio guided tour. We offer the tours in the following languages: English, German, Italian, Dutch, Portuguese, Spanish, Japanese, Mandarin Chinese and French.
Can I bring a camera on tour?
Still photography is allowed in all areas of the Graceland complex including the Mansion property, however the use of flash photography is not allowed inside Graceland Mansion or inside any attractions.
Why can’t I use flash photography?
The use of flashes over time damages fabrics, costumes, artifacts and other irreplaceable items in the collection.
Can I bring my camera tripod?
Tripods may not be used on the tours as they present a safety hazard.
Can I bring my video camera, digital camera or my cell phone on tour to record/take pictures?
Audio and video recording equipment cannot be carried on the Graceland Mansion grounds, inside any museums, attractions or gift shops and are not permitted on the tour shuttles. In addition, video mode on digital cameras and cell phones may not be used on the Graceland Mansion grounds, inside any museums, attractions or gift shops.
Where can I use my audio-visual equipment?
Audio-visual equipment is allowed outdoors in the Graceland Plaza area only. Rental lockers are available for guests who do not wish to leave the equipment in their vehicle while on tour.
How big are the lockers we offer in our plaza area to store your items?
The lockers are 12 inches wide x 22 inches long x 27 inches deep.
What should I bring with me when I tour?
Please remember to bring identification with you (driver’s license or passport). If you’re planning on paying with credit card, identification will be asked for. Please remember to bring identification for applicable ticket discount with you (student ID, valid AAA cards, driver’s license for seniors, Elvis Insiders card, etc.).
Do you offer any free transportation to other area attractions?
Sun Studios runs a free shuttle bus to and from Graceland every hour on the hour. For more information on this free shuttle service, please contact Sun Studio at 1-800-441-6249 or visit the Sun Studio website
Do you offer travel agent rates?
If you have a valid membership card issued by IATA, we do offer a discount on the Mansion and Platinum tours. We cannot accept business cards or agency-issued ID. Please contact us at 1-901-332-3322 or 1-800-238-2000 for more information on these discounted rates.
What discounts do you offer at Graceland?
We offer a 10% discount on the Mansion and Platinum tours for valid AAA members, retired or active Military, and Elvis Insider’s Members. For more information on pricing and discounts, visit our tickets page.
What discounts do you offer on the VIP Tour?
At this time, on Elvis Insiders with a valid membership card can receive a 10% discount on the tour. More about the Elvis Insiders.
What is an Elvis Insiders membership and where can I purchase?
Elvis Insiders memberships offer special discounts, access to members-only parties and entrance into a members-only website online. Memberships may be purchased at the ticket windows at Graceland, at Graceland Guest Services, Graceland and Heartbreak Hotel gift shops, the front desk at Heartbreak Hotel and online at ShopElvis.com. Find out more about the Elvis Insiders
What discounts do I receive with an Elvis Insider’s membership?
*Excluding gift certificates
- 10% off tour tickets at Graceland, including the VIP Tour
- $3.00 off parking at Graceland
- 10% off purchases on ShopElvis.com*
- 10% off the published room rate at the Elvis Presley’s Heartbreak Hotel**
- 10% off purchases at the Graceland, Heartbreak Hotel and Sun Studio gift shops
- 10% off purchases at Graceland restaurants***
- 20% off tour tickets for Sun Studio
- $3.00 off tour tickets for Stax Museum.
**excluding hotel packages
***excluding alcoholic beverages/cannot be used in conjunction with any other discounts.
Do you offer free airport transportation to Heartbreak Hotel guests?
The Heartbreak Hotel offers complimentary hotel/airport transfers for guests who are staying at the Heartbreak Hotel. When you arrive at the Memphis International airport, you will need to go to baggage claim located on the lower level. There will be a courtesy phone there that you can use to phone our hotel for pickup. The shuttle operates from 6:00 a.m. to 9:30 p.m.
Does the Heartbreak Hotel offer transportation to and from Beale Street?
The Heartbreak Hotel does offer transportation to and from Beale Street, located 20 minutes away in downtown Memphis. We do charge a $5.00 fee each way. This starts at 6:00 p.m. and our Heartbreak Hotel shuttle runs every hour up until 9:00 p.m. You will need to sign up at the front desk for this service due to limited seating.
Do you offer any gift certificates?
Instead of a gift certificate, we have what are called Elvis Bucks. You can purchase them for a specific dollar amount. The Elvis Bucks are sold in increments of $5.00, $10.00 and $20.00 and have no expiration dates on them. They can be used at the following locations:
- Graceland Ticket Office
- Graceland Gift Shops
- Chrome Grill Restaurant
- Heartbreak Hotel
- Heartbreak hotel Gift Shop
Elvis Bucks are mailed by UPS and requires a shipping and handling fee of $9.95 per order. Delivery takes anywhere from 7-14 days. To purchase Elvis Bucks, you can call us at 1-800-238-2000 or 901-332-3322.
How much is parking at Graceland?
Parking at Graceland is $10.00 for standard vehicles and $15.00 for oversized vehicles like RV’s, trailers or semi-trucks.
Can the VIP Tour be broken up into more than one day?
No. The VIP tour is an all day pass that is only valid for the day of purchase.
Do you offer any discounts to St. Jude patients?
Yes, currently we offer up to 3 free Platinum tour tickets to St. Jude patients. A St. Jude’s wristband is required for these complementary tickets. The wristband must be current and issued within the month that you are visiting Graceland.
Do you offer a discount for the press?
For ticketing information for the press, please contact our Media Department Monday through Friday from 9:00 a.m. – 5:00 p.m. at 1-901-332-3322.
I want to purchase hotel stay/tickets as a gift, but they won’t have my credit card to show upon arrival. What do I need to do?
Once the reservation has been made either over the phone at 1-901-332-3322, 1-800-238-2000 or through the Elvis.com website
, you will need to complete a credit card authorization form
and fax the form back to Graceland Reservations at 1-901-332-1636. Without this form your guests will not be able to check-in using your credit card.
I booked a three night stay online at the Heartbreak Hotel, but my credit card only shows that I’ve been charged for one night. Am I still booked for three nights?
The Heartbreak Hotel only charges the first night room and tax or the package rate upon booking as a deposit. Any remaining balance you may have will be due upon check-in at the hotel. In order to receive a full refund of the deposit amount, we will need a 72-hour notice prior to your check-in date.
*We require a 14 day notice during Elvis Week (August) and Birthday Celebration (January).
I wish to have something special added to my hotel room. How do I go about doing this?
Heartbreak Hotel can help you celebrate a special occasion during your
stay. We offer items that can be added to your room such as champagne
flutes, coffee mugs, balloons, birthday cards, wine and champagne. To
request a full listing of items and pricing, please send an email to firstname.lastname@example.org
*Prices and items are subject to change. All items are subject to availability.
I want to stay at the Heartbreak Hotel during Elvis Week. How do I go about booking this?
We do have a first-right-of-refusal policy. That means that the guests staying at the Elvis Presley’s Heartbreak Hotel during this Elvis Week will have the first chance to reserve their room for the following Elvis Week. If they choose not to make a reservation, then we open up the opportunity to the general public by way of our Elvis Week waiting list. The waiting list for the next Elvis Week starts during the current Elvis Week. Ex: We started taking names for the 2011 Elvis Week waiting list during Elvis Week 2010. Please check with Graceland Reservations at 1-901-332-3322 or 1-800-238-2000 to be put on the waiting list.
How can I get Graceland and Elvis Presley Enterprises to donate to my charity or cause?
Our company has committed to focus its charitable funding and volunteer efforts toward the area of transitional housing for homeless families. Elvis Presley Enterprises in partnership with the Metropolitan Inter-faith Association of Greater Memphis has built Presley Place, a transitional housing complex, offering comprehensive services for the homeless here in Memphis, Tennessee. The majority of our corporate donations, charitable funding, grants and volunteer efforts are targeted towards funding this initiative. However, we are still able to make a small number of donations and we ask that you make your requests in writing on your organization’s letterhead and mail them to us at this address:
Elvis Presley Enterprises, Inc.
3734 Elvis Presley Blvd.
Memphis, Tennessee 38116
Please note: We do not accept donation requests via e-mail or fax. Because of the large number of donation requests we receive we cannot answer telephone calls about the status of donation requests, but we do respond in writing to every request we receive. Additionally, we do not provide items of memorabilia to assist fundraising activities.
Do you allow pets on tour or at the Heartbreak Hotel?
We don’t allow pets at the Heartbreak Hotel or on Graceland property. Please contact our Memphis Visitor’s Center at 1-888-633-9099 or visit their website at MemphisTravel.com for area hotels that do allow pets. Visit our Guest Services section for more about possible boarding opportunities at a local vet's office.
What is your wheelchair accessibility at Graceland?
Graceland offers shuttle services for those who are in wheelchairs by providing a shuttle with a lift (to lift the chair) for the tour only. Graceland does not provide a shuttle service to hotels or around the city.
All rooms that are toured in the Graceland Mansion are wheelchair accessible except for two basement rooms, which require going up and down stairs to reach them. If the guest who is in the wheelchair can walk, they will be able to leave their chair, visit both rooms, and then get back in their chair for the rest of the tour. If the guest can not walk, there is a alternate route (instead of the stairs) they will be taken on to complete the house part of the tour. There are photos and a TV monitor that shows what the two basement rooms, the TV room and the pool room, look like for those guest who can not view them in person.
The Elvis Presley Automobile Museum and the Sincerely Elvis Museum are both wheelchair accessible, as are the restaurants and the restrooms in the ticket pavilion.
The Lisa Marie and Hound Dog II airplanes are not wheelchair accessible.
Graceland highly recommends that you bring your own wheelchair if at all possible. Graceland does have a limited number of wheelchairs for the mansion portion of the tour only, but these wheelchairs are on a first-come, first-served basis. Graceland does not have wheelchairs for the plaza attractions.
What do you offer for hearing impaired guests?
We have the tour written out on a hand held device for our hearing impaired guests, similar to a PDA. Upon arrival, check-in at our our Guest Services Desk to receive these devices. We will need to hold a driver’s license for each device you take on tour.
Is the upstairs of Graceland Mansion open for tours?
The upstairs of Graceland Mansion is not included as part of the tour. The part of Graceland we show the world on our tour is the part that Elvis showed anyone who visited him at Graceland. The upstairs was his private area. When Graceland opened, Priscilla and Lisa felt that the upstairs should remain private, that letting everyone go up there would be disrespectful and inappropriate - something the rest of our management wholeheartedly agrees with.
Along with these personal feelings is the matter of logistics. With our volume of visitorship we would be required to put in an extra staircase as an exit, we'd have to do some remodeling upstairs as the hallway connecting the rooms is not large enough to accommodate crowds. This would radically alter the house and no one wants to do that. The issue of privacy and respect is also the reason that we do not publish photographs of the upstairs area. However, we do bring items from upstairs into our exhibits.