Guest Service Information

Elvis Insiders

Save 10% when visiting Graceland by becoming an Elvis Insider. With savings like $3.00 off Graceland parking and 10% off the published room rate at Heartbreak Hotel, Graceland tour tickets, food, merchandise and more, it ends up being a great deal especially when bringing the whole family. You can even order the Elvis Insiders membership when you make your reservations. Find out more about the Elvis Insiders.

Gift Shops

Our gift shops offer a large selection of Elvis-themed merchandise. Graceland Plaza and Graceland Crossing offer all you need to remember your trip to Graceland and make sure you have some Elvis to take home with you. Find out more about our gift shops.

Restaurants

While at Graceland, you can stop and enjoy lunch or a snack in one of our on-site restaurants. Find out more about our restaurants.

Graceland Guest Services

Guest Services

The Guest Services desk is located in the visitor center pavilion in Graceland Plaza. The staff is ready to assist you with any questions or special needs you may have during your visit. Guest services can offer you information about area hotels and Memphis-area attractions.

The staff can also arrange reservations for the nearby Elvis Presley's Heartbreak Hotel, which is owned and operated by Graceland.

In addition, when you stop by our Graceland Guest Services desk, show your Graceland tour ticket to receive a FREE Graceland Children's Activity Book for all guests in your party 12 and under. One per ticket, please.

Choice of Languages for Graceland Mansion Audio Tour

Audio Tour is available in a choice of languages: English, Spanish, German, Italian, French, Mandarin Chinese, Japanese, Portuguese, and Dutch.

Services for Guests with Disabilities

Graceland Guest Services


Even though a limited number of wheelchairs are available at no charge for use on the mansion property only, it is recommended that you bring one with you if you will need a wheelchair during your visit. Inquire at the shuttle boarding area or with your shuttle driver for assistance at the mansion property.

Graceland has mansion tour shuttles equipped with a wheelchair lift. Graceland may transport a guest in their own wheelchair as long as they may be properly secured. Guest using any other equipment that can not be secured properly will be asked to sit in a seat on the shuttle during transport to the mansion grounds.

All gift shops, restaurants and visitor facilities, the automobile museum, and the Sincerely Elvis museum are fully wheelchair accessible. The mansion tour is wheelchair accessible except for two rooms in the basement. The airplanes tour is not wheelchair accessible, but guests who cannot physically take the on-board tour may have free access to the terminal to enjoy the video and free access to the airplane display area to view the plane exteriors and take pictures.

Mansion tour scripts for hearing impaired guests are available at the Guest Services desk and at the mansion. Guests with other special needs are invited to call ahead to make arrangements.

Additional Services

Guest Lockers
 
Located at the north side of the ticket office pavilion are self-service lockers. For assistance, inquire at the Guest Services desk.

Graceland Tour Season Passes
Season passes are available for purchase at the Graceland Guest Services desk located in the Ticket Pavilion. The price is $129.00. The pass is valid for one year from date of purchase (not valid August 14-16). The pass entitles the bearer to an unlimited number of Platinum Tours for one year (limit of one tour per day/non-transferable). For more information, contact the Graceland Sales Department at 800-238-2000 or glsales@elvis.com.

Party & Special Event Services
Graceland offers four exciting and unique event venues that are sure to be the perfect place for your corporate event, private rehearsal dinner or special celebration. Private evening tours of the mansion and other attractions can also be included as part of your special event. Find out more about planning your special event at Graceland.

Graceland's Chapel in the Woods
Nestled in the woods adjacent to Elvis Presley's beloved home, Graceland, this quaint Chapel in the Woods is the perfect setting for a wedding to remember. Whether it's an intimate event with just the bride and groom, or up to 50 family and friends, Graceland's Chapel in the Woods offers all the amenities and services you'd expect from much larger venues. Find out about planning your wedding at Graceland.